#34 Super Utilizers, hot spotting, and difficult patients

April 10, 2017 | By Matthew Watto, MD

How to deal with super utilizers, and difficult patients with Dr. Alex Lane, Assistant Professor of Medicine at Cooper University Hospital. In this wide ranging discussion, we cover books, learning, super utilizers, hot spotting, and how to approach difficult patients.

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Time Stamps
00:00 Intro
02:04 Getting to know you
06:12 Best advice
07:13 Alex’s tips on keep up with EBM
11:22 Something about Alex we won’t forget
13:06 Listener Mail
15:00 Super Utilizers defined
17:00 Hot spotting defined
24:55 ACE score discussed
30:15 Team based approach to care
33:16 Getting involved in your community
36:18 Outro

Links from the show:

1. Man’s Search for Meaning (book) by Viktor Frankl
2. NEJM Journal Watch
3. Physician’s First Watch
4. Join the ACP here
5. Adverse Childhood Events (ACE) Score article and quiz from NPR
6. More on the ACE study from CDC Website
7. New Yorker piece by Atul Gawande featuring Dr. Jeff Brenner and hot spotters.